Our Approach
Highland Claim Services, Inc. and all of our employees pride ourselves on exemplary customer service. All claims submitted via internet, email, fax of mail are acknowledged, usually within the same business day with a claim number and adjuster assignment. The Claims Manager or Claims Supervisor review every new claim and provide instruction at the onset. We communicate with all parties of a WC claim constantly from its onset to conclusion. We work with various managed care companies and have serviced more than a dozen reinsurers on our accounts. Liability claims are initially reviewed to determine compliance with NJSA 59: 8-4 notice provisions. The staff at Highland Claim Services, Inc. has worked on several claims that have successfully gone through the Appellate and Supreme Court divisions regarding the application of various immunities. Above all we communicate with all parties all of the time. Highland Claim Services, Inc. is proud to provide Worker’s Compensation and all multi-line TPA services, including Police Professional, Public Officials Liability, School Board Legal Liability, General, Auto Liability and First-Party Property coverages to our clients. Highland Claim Services, Inc. currently provides complete TPA services for more than 200 NJ public entities.
Our Story
Highland Claim Services President and Claims Manager Robert Granata along with his staff have serviced NJ Joint Insurance Funds since 1997. Formerly President of a large multi-jurisdictional TPA, Bob and his management team handled several large joint insurance funds, including primary and excess school funds, and other funds comprised of fire districts, municipalities and counties. Following the parent insurance company’s decision to dissolve their TPA operation in 2008 many of the service team reassembled and began their employment with Highland Claim Services, Inc. where they continue to work today.
Robert Granata and his team have several decades of insurance carrier claims handling experience helping to control unnecessary costs associated with public entity claims. We pride ourselves on the integrity of our claims from the initial investigation to its successful conclusion. We are extremely attentive to the needs of our public entity clients and have customized our entire claims organization to be a long term partner for these agencies. Highland Claim Services, Inc. only specializes in third party claims adjusting we do not provide any other ancillary services and we do not have contractual partnerships with any other vendors. We are also experienced in providing specialized loss reporting and claims banking services as we have done so for all of our public entity accounts for many years.
